Privacy Policy | Raptor77 Casino

Information we may collect

To provide casino services, maintain secure accounts and meet operational requirements, Raptor77 Casino may collect information directly from players, automatically through the website, or from service providers supporting the platform. The information collected will depend on how a player uses the website, the features accessed and the checks that are required.

Account and contact details

This may include a player’s name, date of birth, residential details, username, password, email address, telephone details and other information supplied when an account is created or updated. We may also keep records of player preferences, account settings, requests made to support and communications sent or received.

Identity and verification information

Where identity, age, location or account ownership needs to be confirmed, players may be asked to provide verification information or documents. These may include identification documents, proof of address, information about the source of funds or other details needed for security and compliance checks. Such information is handled for legitimate verification and risk-management purposes.

Payment and transaction records

We may record information about deposits, withdrawals, wagers, winnings, account balances, transaction dates and payment methods. Payment details may be processed by specialist payment providers. Depending on the payment method, Raptor77 Casino may not receive or store all underlying payment credentials, such as a full card number.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referring websites and information about how the website is used. Cookies and similar technologies may help remember preferences, keep sessions secure, measure performance and understand website activity.

How information is used

Personal information is used only for purposes connected with operating, securing and improving the casino service, or where there is another lawful reason to do so. The main purposes may include:

Creating, maintaining and administering a player account.
Processing deposits, withdrawals, wagers and other account transactions.
Confirming identity, age, location and account ownership.
Conducting anti-fraud, security, risk and responsible gaming checks.
Detecting suspicious activity, misuse, unauthorised access and attempts to circumvent account controls.
Providing customer support, responding to enquiries and resolving complaints.
Sending service messages about accounts, transactions, security and important changes.
Sending marketing communications where permitted and where the player has given the required consent or has another applicable choice.
Improving website features, usability, security, content and technical performance.
Meeting legal, regulatory, accounting, tax, dispute-resolution and other formal obligations.
Protecting the rights, property and safety of players, the website and relevant service providers.

Where information is used for analysis, testing or reporting, reasonable steps may be taken to use aggregated or de-identified information where practical. Information may also be used to enforce website terms, prevent prohibited activity and maintain the integrity of games and account services.

Marketing choices

Players may receive promotional communications only where the relevant requirements have been met. Marketing messages may include information about products, features or offers. Players can withdraw consent or opt out of marketing at any time by using an unsubscribe option in the message or by contacting support. Choosing not to receive marketing will not normally affect essential service communications, such as security notices or transaction updates.

Sharing, security and international handling

Raptor77 Casino may share information with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity verification, fraud prevention, customer support, hosting, technology, analytics, communications and security. They are expected to use information only for relevant services and to apply appropriate safeguards.

Information may also be disclosed where reasonably necessary to meet a legal or formal requirement, respond to a valid request, investigate suspected fraud or unlawful activity, protect players or others, or support the establishment or defence of a legal claim. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to appropriate protections.

Some service providers may store or process information outside Australia. Where this occurs, reasonable steps are taken to ensure that information is handled securely and in accordance with applicable privacy requirements. The privacy protections in another country may differ from those in Australia, but appropriate contractual, technical or organisational measures may be used where suitable.

Security measures

Reasonable technical and organisational safeguards are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, encryption or secure transmission, monitoring and staff or supplier procedures. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if unauthorised activity is suspected.

Retention and cookies

Personal information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after a player closes an account. This can include account, identity, transaction, security, dispute and compliance records. When information is no longer required, reasonable steps may be taken to securely delete it, destroy it or make it permanently anonymous.

Cookies and similar technologies

Cookies are small files or similar technologies placed on a device when a website is visited. They may be necessary for account login, session security and website functions. Other cookies may help remember preferences, measure traffic, identify technical problems and understand which pages or features are useful. Some cookies may be provided by service providers working on behalf of the website.

Players can manage, restrict or delete cookies through their browser settings. Blocking certain cookies may affect login functions, preferences or the availability of some website features. Browser settings may also provide options to receive a notification before cookies are stored. Cookie choices usually apply to the particular browser or device being used and may need to be updated if a different device or browser is used.

Your privacy rights and how to contact us

Depending on applicable privacy requirements, players may have rights relating to the personal information held about them. These may include asking for access to information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where it is no longer needed, and withdrawing consent to marketing. A request may be subject to identity checks and lawful exceptions, including situations where information must be retained for legal, security or dispute-related reasons.

How to exercise your data rights

To request access to your information, correction of inaccurate details, deletion of data or withdrawal of consent to marketing, contact support@raptor77casino.win. Please explain the request clearly and provide enough information for the relevant account to be identified. Do not send unnecessary payment passwords or other sensitive security credentials. We may ask for reasonable information to confirm that the request is being made by the account holder.

Requests will be reviewed and handled within a reasonable timeframe, taking into account the nature of the request, the information involved and any applicable requirements. If a request cannot be completed in full, an explanation may be provided where appropriate. Players may also contact support about questions regarding this policy, the handling of their information, cookies, marketing preferences or a suspected privacy incident.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the service after a material change. Continued use of the website after an update may indicate acknowledgement of the revised policy.